Sorry this didn't help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Microsoft Lumia and Nokia Lumia Mobile Devices Search Community member. I have a windows id account and its on my phone but everytime i try to download an app it says it cant find the information and i should try again later. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :.

Cancel Submit. Hello SarahPride, Can you confirm that cookies are enabled in IE settings? I know it sounds odd, but you have to make sure they're enabled in order to download content from the Marketplace. How to do this? New processes will be loaded into memory, and you may be able to download the app without any errors. Authentication is a mobile process that requires the correct time to authenticate your device with Google Play and the download server. Most of our phones synchronize date and time with the network automatically, but it is worth checking. All you need to do is check that your OS is in the right time zone. It can become corrupted, so it is worth checking.

Some security apps will affect these settings, hindering the Google Play Store from operating properly. Sometimes, reverting to a previous version of the software is all you need to do to fix the problem. If you still have questions, keep reading. The Google Play Store is a pre-loaded application on most Android OS devices. Scroll down the list until you see Google Play Store. Then, tap on it. At the bottom of this new page, you will see the option to Turn on or Enable. Tap it. Go to your app drawer and search for the Google Play Store. It should appear, but you will need to add it back to the home screen. Among other Play Store issues, you may encounter an error that prevents you from updating applications. The Android operating system relies on the Google Play Store to upload most of your applications. But, you should also try to force stop the app in question as an added step.

Now, try to update the application again. But, there are times when apps are no longer supported by the developers. Head over to the Google Play Store and check for any developer updates.

We love our smartphones because they are brilliant in handling our social lives, work, relationships, and calendars. Our reliance on these phones is to the extent that we begin palpitating when we realize that we forgot our phone somewhere. So do our phones have the superpower of controlling us? Our devices may not be as powerful as they seem without all the apps. See also - How to fix the "Unfortunately, Settings has stopped working " error. These apps allow us to turn our phones into intelligent little machines that load us up on information regarding various things. With apps being so crucial for a smartphone, imagine how your smartphone's life could come to a near standstill if you have an Android that won't download apps.

The solutions are below, so let's dive in. The most important thing to remember when downloading anything from the Play Store is that you must have a stable internet connection. You will not be able to download the app if the internet connection is not working correctly. Whether you are connected to the Internet through Wi-Fi or using mobile data, the most fundamental step to ensuring that you can download the apps is to have a proper internet connection. See also - How to fix the Google Play Store "no connection" error. Pull down the notifications shade of your Device and check to ensure Wi-Fi or mobile data icons are on.

If none of these icons are enabled, you must switch on the connection to ensure that your Device has access to the internet. Whether you are Unable to Download Apps or Google Play is not working on your Android Phone, we have shared 14 ways to fix Google Play Store connection problems. If you have downloaded apps before without any problems and this is the first time you have encountered an issue with your Android device when downloading apps from Google Play , then restarting the device can be helpful. With the help of a restart, you should be able to fix this issue without having to go into deep troubleshooting on your device. However, there is a chance that restarting the device may be a temporary fix.

If you encounter the problem too often and the restart gets annoying, you must try the other troubleshooting steps. When you try to download an app from the Play Store, the Google servers will try to check for the time on your device. If the time is incorrect, it will not sync the servers with the device, which can cause a problem in downloading anything from the Play Store. If you are using a Wi-Fi network to download the app, switch to mobile data and check if it works. The issue could be that your Wi-Fi network blocks port It is the port used by Google Play. To switch networks, pull down the notification shade of your Device and tap on the Wi-Fi icon to switch it off. Now look for the Mobile data icon and switch it on. Once you have switched internet access, restart your device and go to Google Play to resume the app download.

Download manager facilitates the downloading of all the apps. You must ensure that it is on so that your apps can be downloaded successfully from the Play Store. To check if the Download Manager is On :. Wiping the cache for Google Play can solve the problems related to the Play Store. Cache files store information that helps your Device load the application quickly. These files are made over time once you keep using the application. The app's data files store data that includes all information saved on the app, like high scores, usernames, and passwords. When the data files are deleted, you must make sure that you write down any important information before deleting the files.

Go back to the app store and check if the app begins to download now. If the problem still exists, delete the data files by going through the same steps, and then instead of tapping on Clear Cache, you must tap on Clear Data. You will notice a warning that will tell you that all your data will be gone. Press OK to confirm and open the Play Store to look for the app and begin downloading. Check if this helps you fix the problem on your Android device. Google Play Services is how your applications communicate with the various Device sections.

This enables sync and ensures that push notifications are being sent to the device apps on time. Google Play Services plays an essential role in the working of applications. A problem with the cache or data files of the Play Services can cause a problem when downloading the applications from the Play Store. Once you wipe the cache files, check if the problem still exists. Then, follow the same steps to return to the screen from where you cleared the cache. This time, you must tap on Clear Data to delete the data. You will notice a warning on your screen. Tap on OK to confirm deleting the data. The data synchronization of your device that allows the syncing of data can help you solve the problem.

Several readers found this to be an easy way to resolve issues when their apps are not downloading from the Play Store. Once you have completed this step, go back to the Google Play Store and check if the apps are downloading. Your smartphone's software must constantly be updated to address any bugs or problems in the previous version. If there are delayed updates for your phone, it is about time you checked and updated your software. Once the new updates are installed, your device will automatically restart.

After the restart, check if the apps are being downloaded to your phone now. Resetting your Google Account can help you resolve the "app not downloading" issue. Once you reset the account, you will be deleting the entire account. This means you should know your Google Account username and password. If you do not have these details, you will not be able to add the account back to your device again. Your Google account will be removed from your device. Go back to the Settings menu of your device and tap on Accounts once again. You will now find the option to add an account. Tap on Add Account and complete the process of adding the account to your device.

You must follow these steps to add all your Google accounts and once this is done, return to the Play Store to find out if this has resolved your problem. Sometimes, your Play Store updates may be the cause of the problem. So, uninstall the update and allow the app to update once again. It can help in solving the problem. Once the updates are re-installed, try to download the apps repeatedly to check if it is working as expected. For users who cannot fix the problem with any of the above solutions, our last resort, which resolves many Android issues effectively, is to reset your device to factory settings. This will bring your device's software back to the version when taken out of the box. All data will be deleted from your device and all third-party apps will be removed. You will also lose personalized settings because the phone will return to its default settings. This is why you must create a backup for the data that you consider essential.

You can back up the data on a computer or use your Google account to back up the data. Your phone will give you the option to back up the data on your Google account before you reset the device. Once the reset is complete, your device will automatically restart. Go to the Play Store and check if the problem you were facing is gone. Sometimes you may not be able to download the apps to your device due to insufficient space. You will have to delete a few things from your device to make space at times like these. Check if you have too many photos or videos on your device that may be eating into the storage.

Move these files to your computer to increase the space on your device. You may have to uninstall some apps if you need enough space for large apps. To uninstall the apps:. Alternatively, users on the latest version of Android will be able to long-press on the app they wish to uninstall, and they will automatically see the option to uninstall the app at the top of the screen. It would be best to drag the app icon to the uninstall option on the screen. This error is related to the Play Service and is not specific to your device.

Clear the data for the Google Services Framework to resolve this problem. Follow these steps to remove the data files:. Once you clear the data, head into the Play Store and check if the error is gone. If you still see the same error on your screen, access the Google Play Site from your computer. Install the app on your computer, and then the app will work on your device. These errors can occur due to some problems with the Google Play Store. However, the best solution for all these errors is to clear the cache and data of Google Play Store and Google Services Framework from your device and check if the problem is gone. We have mentioned the steps for clearing the cache and data files in the solutions above. Restart your device after deleting all the files.

If you get this error, you must first delete the cache and data of Google Services. We have mentioned the steps for doing this in the solutions above. If this does not fix your problem, check if you are still logged in or using a Wi-Fi connection that uses a web page login.

Solution 8: Refresh the data sync settings The data synchronization of your device that allows the syncing of data can help you solve the problem. Many mobile operating systems have failed due to app compatibility and limitations in years past. Solution Reset Your Google Account Resetting your Google Account can help you resolve the "app not downloading" issue. We love our smartphones because they are brilliant in handling our social lives, work, relationships, and calendars. Scroll down the list until you see Google Play Store. This site in other languages x.

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